Return and cancellation policies

Return of merchandise: Our policy, in compliance with current regulations, is to grant you the right to return any item purchased at Mariscadora within 7 days from the date of receipt. You will not have to provide any explanation, any item purchased at Mariscadora, returned in its original packaging, sealed and in perfect condition will be accepted without further ado. Within a maximum period of 7 days from receipt of the return, Mariscadora undertakes to refund it. Before making the return, you will have to notify the Customer Service Department. If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, Mariscadora will bear the costs of the return and new shipment. If the reason for the return is that you are not satisfied with the order, we will refund the amount but not the shipping costs or return costs.

Cancellation of order: If the cancellation of the order arrives before the departure of merchandise, the client will not have any expense. In the case of a cancellation after the departure of the order, the customer will be responsible for the shipping costs as well as the return costs of this same order.